1800 Breastfeeding Helpline

BF HelpTalk to someone when you need to
The 1800 Breastfeeding Helpline is a toll free number that is open 24 hours a day to answer any pressing breastfeeding problem you may be experiencing. Or just to speak to a counsellor when you really feel the need to talk to someone.

breastfeeding helplineThe Australian Breastfeeding Association now has a National Breastfeeding Helpline available 7 days a week. Counsellors volunteer their own time on a roster system, answering your calls in their own homes so please take this into consideration when calling.

ABA’s breastfeeding counsellors help thousands of mothers every year. As breastfeeding mothers themselves, they know that breastfeeding may not always seem easy. Their experience can reassure new mothers and give them the knowledge to understand how breastfeeding works. Counselling is available to ABA members and non-members alike.

Breastfeeding counsellors are all trained volunteers. All have breastfed at least one baby for an extended period and have undertaken the ABA breastfeeding counsellor training course to qualify. Counsellors provide counselling and breastfeeding information to any person seeking help. Counsellors are continually updating their breastfeeding knowledge and counselling skills.

Helpline-Logo

The National Breastfeeding Helpline is supported by funding from the Australian Government.

Please note: ABA breastfeeding counsellors are all volunteers. Counsellors are not medically trained and so can not give medical advice. Their area of expertise is breastfeeding management.

Due to insurance issues, ABA is unable to offer our counselling service to residents of the United States or Canada. Mothers in these countries may like to contact the La Leche League for assistance. Please visit the La Leche League International website for contact details.

Email Counselling

Email counselling is one of the many benefits available to ABA members. Email counselling gives you:

  • Confidential support from our qualified counsellors
    Breastfeeding counsellors are all trained volunteers, with a Certificate IV in Breastfeeding Education (or equivalent). They also have direct experience with breastfeeding at least one baby. All our counsellors are qualified and up-to-date with ABA information. For more information see emailing breastfeeding counsellors.
  • Response within 24 to 48 hours
    Counsellors check their email each day and endeavour to answer all queries within 24 hours of receiving them. This means it could be up to 48 hours before you receive a response.
  • Send an email for counselling now.

Translator Interpreter Service

If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone the Breastfeeding Helpline on 1800 626 268. Our business hours are 24 hours.Get a copy of the TIS Fact Sheet in 10 languages. Download the PDF here: TIS Fact Sheet.pdf

Further information:

 

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